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You must be at least 18 years old to order from this online store. All orders are charged when the "submit" button is clicked and are confirmed automatically to the email address you provide on your order.  If you do not see an order number on your screen after your order has been placed, your order most likely did not go through.

Method of Payment For Online Orders or Fax Orders:

We accept the following USA and
Canada issues credit cards:
VISA, MasterCard, American Express & Discover.

Solution Graphics
Now accepting PayPal® with delivery to
confirmed USA addresses.  See below.*

 Delivery to credit cardholder's street address in the USA and Canada or a confirmed alternate address. Deliveries to other USA or Canada shipping addresses & Post Office box numbers are via RESTRICTED delivery only.

IMPORTANT: The billing information you provide must match what your bank or credit card company
have on file. Any variance will delay or void your order. Many orders are also verified by telephone.

Most orders require a signature for delivery.

* PayPal® Restriction- If you choose PayPal® as your payment method, note that we only ship to PayPal® confirmed addresses in the USA.  We will not ship to a different address.  If you would like delivery to an alternate address (an address other than what PayPal® has on file), pay using one of the credit cards indicated above.

Order Confirmation:  You will receive an order number if you have successfully placed your order. Orders are then confirmed with an automated response service so you will also receive a copy of your order via email to the address that you provided.

Ways To Order- Check, Money Order, etc.

  • ONLINE using the forms provided... this is the fastest way to order and this is a secure site.  You will notice the paddle lock when you reach the billing information page where you enter your sensitive billing information.  The billing information page address starts with https://www." which is a secure page.

  • EMAIL but do NOT include your credit card number.  Email us your complete billing/shipping address and your complete order excluding your credit card number.  Be sure to include both your billing address phone number and daytime telephone number (if different) so we can reach you. (Put both phone numbers in the one box provided or in the comments box.  We will call for your credit card information.

  • FAX your complete order and billing/shipping information to 1-231-938-2757.  Note that this number is both a fax and message number so a message will first play and then your fax will be accepted/received.

    Printable FAX Order Form: If you make all of your selections online and click on the "order" button, the item will be added to the shopping cart.  Click on "Go to Checkout" or "Check Out Now" and after selecting whether the order is shipping to Michigan or another state, there is an option you can select called "Order by Credit Card using FAX".  You can complete the form, then print it up and fax it to us.

  • MAIL your order and payment to our address below.  Payment with check or money order- must clear bank before we can ship- no exceptions.

    Printable MAIL Order Form:  Make all of your selections online and click on the "order button" to add the item or items to the shopping cart. Click on "Go to Checkout" or "Check Out Now" and after selecting whether the order is shipping to Michigan or another state, there is an option you can select called "Order by Check/Money Order through Postal Mail" or "Order by Credit Card through Postal Mail". You can complete the form, then print it up and mail it to us at-

Pomeroy Jewelers, LLC
3946 Park Lane
Traverse City, MI 49686

Our Website's Security Features:
Secure Socket Layer encryption is used for the transmission of sensitive credit card information between our customers and the shopping cart.  When you reach the billing information page, our website becomes secure. This is the only area where our customers enter sensitive billing and credit card information.  Look for the paddle lock at the top of the page in your browser's address bar.  You will also note that web page address appearing at in the browser will go from an http to an https address. 

Product Guarantee

Manufacturer Defects- All items are guaranteed to be delivered free of manufacturer's defects and as ordered.  If any item has a manufacturer's defect as determined by the manufacturer, it will be corrected by them at no charge to you.  We will even pay for your return INSURED REGULAR US MAIL shipping if it is determined to be a manufacturer's defect or our mistake. For jewelry- Loss of stones, broken prongs or any other damage caused by accident or abuse is not covered.  Note that many warranties are voided if someone other that the manufacturer works on the item.

OUR Mistakes or Errors- If we have made a mistake, we will take care of the problem.  We will also reimburse you for any return via insured REGULAR US Mail that you incur because of a mistake or error on our part.  (If you select another carrier or faster method, you are responsible for the difference.) You must notify us within 15 days of the delivery date if there is a problem.  You may incur a fee to correct the error if we are not notified within this time frame so it is very important that you inspect your order immediately upon delivery.  If the mistake is yours, you will be responsible for any fees to correct the problem plus shipping fees. 


Returnable Items: Items marked as RETURNABLE in our online store or in our correspondence to you may be returned for a refund within "15 days of the date shipped". Items must be in new, unaltered, unworn condition (no scratches, scuffs, etc.) and in our original new packaging. Items returned in any other condition will not qualify for a refund. Custom personalized items are not returnable.  Shipping and packaging charges are not refundable.

IMPORTANT: If you are considering returning any qualifying item, do not wear it.  Any item that is scratched or shows any other signs of wear will not qualify for a refund.  We reserve the right to limit quantities of returnable items.

To Return Qualifying Items: For your protection, package the item carefully and insure the package to full value. Keep your mailing receipts until you have received credit from us or in case a claim must be filed. Address returns from this store to:

Attn: Returns
3946 Park Lane
Traverse City, Michigan 49686

Do not include the word "jewelers or jewelry" on the outside of your package.

Damages: All items are carefully inspected prior to shipment. If any item is received damaged, you must report it to us within 24 hours of delivery by calling (231) 938-2582.  Our answering machine is on 24 hours a day for your convenience. Since all orders are shipped insured, you must save all packing materials for an inspection by the shipping company.

~ Shipping Information ~

Shipping Time: See individual product pages or categories for the approximate time it takes for an item to ship from our store or   if you have a question.  If we encounter a delay in shipping your order (if the item is out of stock or has been discontinued), we will immediately notify you via email OR telephone and you can then decide whether you wish to wait or cancel the order. 

Shipping Charges: Please visit this page.... Shipping Fees

Damaged Deliveries: All items are carefully inspected prior to shipment and carefully packed for delivery. In the unlikely event an item is received damaged or if there is an error, you must report it to us within 24 hours of delivery. Call (231) 938-2582. Since all orders are shipped insured, you must save all packing materials for an inspection by the shipping company.  

Failure to Deliver by a Promised Date: If we do not deliver by a promised date and it is because of an error on our part or one of our manufacturer's, the remedy shall be limited to the reimbursement of the full purchase price of the item ordered (upon our receipt of the returned item if it has already shipped to you).  We will not be liable for any expenses beyond this.  Note that when we indicate that an item generally ships in about so many days, this is NOT a promised delivery date.

If delivery delay is due to the shipping company such as FedEx, UPS, US Postal Service, etc., we will not be liable nor responsible for the delay.  It is the shipping company's responsibility to deliver in the time frames they advertise.  Any remedies shall be in accordance with the shipping company's policies. Note that all orders are shipped via insured delivery in case of loss/damage while in their control.

~ Pricing Information ~

Pricing: Orders must be placed through our website- orders placed through cached browser or cached search pages will NOT be honored.  Prices are subject to change based on current gold and silver market levels and manufacturing costs.  When coupon codes are available, only one couple may be used per purchase.

Privacy Policy: We do not sell or trade our customer's or potential customer's information to other businesses or individuals  IP addresses are recorded by the shopping cart system and will be used to trace fraudulent purchases.

Jurisdiction & Venue: By using this website, you agree that any and all legal actions brought against this online store, Pomeroy Jewelers, LLC and/or it's owners shall be governed by the laws of the state of Michigan, without regard to its conflict of law rules or principles. You also agree to settle all disagreements or disputes arising from orders placed through this online store, Pomeroy Jewelers, LLC and/or it's owners through the appropriate federal or state court exclusively in the counties of Grand Traverse, Michigan or Kent, Michigan, depending on the court requirements.   All rights to contest this exclusive jurisdiction and venue of such Courts are waived.  Use of this site constitutes your agreement to our online store policies and terms of sale. If you do not agree to our terms and policies, do not use this site.

Prices are subject to change. We reserve the right to correct any and all errors and omissions. Store policies and terms are subject to change without notice. Many jewelry images are enlarged to show detail- refer to sizes provided.  If you have any questions, please contact us!

© Copyright 2012-2019  ALL RIGHTS RESERVED. Copying from this web site is a violation of copyright law.  Pictures, content and designs may NOT be copied, reproduced or modified in any form or manner. Use of this web site constitutes your agreement to our online store policies and terms. You must be at least 18 years of age to order from this store. We reserve the right to correct errors.  Product designs: Copyright Ken Bishop.

Boys and girls designs- specialty mothers pendants.
- Presented by -
Pomeroy Jewelers, LLC
3946 Park Lane
Traverse City, Michigan 49686
Telephone: (231) 938-2582

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