You must be at
least 18 years
old to order
from this online
store. All orders are
charged when the
"submit" button
is clicked and
are confirmed
automatically to
the email
address you
provide on your
order. If you do not
see an order
number on your
screen after
your order has
been placed,
your order most
likely did not
go through.
Delivery to credit
cardholder's street address
in the USA and Canada or a
confirmed alternate
address. Deliveries to other
USA or Canada shipping
addresses & Post Office box
numbers are via RESTRICTED
delivery only.
IMPORTANT: The billing information
you provide must match what
your bank or credit card company
have on file. Any variance will
delay or void your order. Many
orders are also verified by
telephone.
Most orders require a signature
for delivery.
*
PayPal® Restriction-
If you choose PayPal® as
your payment method, note that
we only ship to PayPal®
confirmed
addresses in the USA. We
will not ship to a different
address. If you would like
delivery to an alternate address
(an address other than what
PayPal® has on file), pay
using one of the credit cards
indicated above.
Order Confirmation:
You will receive an order number
if you have successfully placed
your order.
Orders are then confirmed with
an automated response service so
you will also receive a copy of
your order via email to the
address that you provided.
Ways To Order- Check, Money
Order, etc.
-
ONLINE
using the forms
provided... this is the
fastest way to order and
this is a secure site.
You will notice the
paddle lock when you
reach the billing
information page where
you enter your sensitive
billing information.
The billing information
page address starts with
https://www."
which is a secure page.
-
EMAIL
but do
NOT include your credit
card number.
Email us your complete
billing/shipping address
and your complete order
excluding your credit
card number. Be
sure to include both
your billing address
phone number and daytime
telephone number (if
different) so we can
reach you. (Put both
phone numbers in the one
box provided or in the
comments box. We will
call for your credit
card information.
-
FAX
your complete order and
billing/shipping
information to
1-231-938-2757.
Note that this number is
both a fax and message
number so a message will
first play and then
your fax will be
accepted/received.
Printable FAX Order
Form: If you make
all of your selections
online and click on the
"order" button, the item
will be added to the
shopping cart. Click on
"Go to Checkout" or
"Check Out Now" and
after selecting whether
the order is shipping to
Michigan or another
state, there is an
option you can select
called "Order by Credit
Card using FAX". You
can complete the form,
then print it up and fax
it to us.
-
MAIL your order
and payment to our
address below. Payment
with check or money
order- must clear bank
before we can ship- no
exceptions.
Printable MAIL Order
Form: Make all of
your selections online
and click on the "order
button" to add the item
or items to the shopping
cart. Click on "Go to
Checkout" or "Check Out
Now" and after selecting
whether the order is
shipping to Michigan or
another state, there is
an option you can select
called "Order by
Check/Money Order
through Postal Mail" or
"Order by Credit Card
through Postal Mail".
You can complete the
form, then print it up
and mail it to us at-
Pomeroy Jewelers, LLC
3946 Park Lane
Traverse City, MI 49686
Our Website's Security Features:
Secure Socket Layer
encryption is used for the
transmission of sensitive credit
card information between our
customers and the shopping cart.
When
you reach the billing information
page, our website becomes secure.
This is the only area where our
customers enter sensitive billing
and credit card information. Look
for the paddle lock at the top of
the page in your browser's address
bar. You will also note that
web page address appearing at in the
browser will go from an http to an
https address.
Product
Guarantee
Manufacturer Defects- All
items are guaranteed to be delivered
free of manufacturer's defects and
as ordered. If any item has a
manufacturer's defect as determined
by the manufacturer, it will be
corrected by them at no charge to
you. We will even pay for your
return INSURED REGULAR US
MAIL shipping if it is determined to
be a manufacturer's defect or our
mistake. For jewelry- Loss of
stones, broken prongs or any other
damage caused by accident or abuse
is not covered. Note that
many warranties are voided if
someone other that the manufacturer
works on the item.
OUR
Mistakes or Errors-
If we have made a mistake, we will
take care of the problem. We will
also reimburse you for any return
via insured REGULAR US Mail that you
incur because of a mistake or error
on our part. (If you select another
carrier or faster method, you are
responsible for the difference.) You
must notify us within 15 days of the
delivery date if there is a
problem. You may incur a fee to
correct the error if we are not
notified within this time frame so
it is very important that you
inspect your order immediately upon
delivery. If the mistake is yours,
you will be responsible for any fees
to correct the problem plus shipping
fees.
Returns
Returnable Items:
Items marked as
RETURNABLE in our online store or in
our correspondence to you may be
returned for a refund within "15
days of the date shipped".
Items must be in new, unaltered,
unworn condition (no scratches,
scuffs, etc.) and in our original
new packaging. Items returned in any
other condition will not qualify for
a refund. Custom personalized items
are not returnable. Shipping
and packaging charges are not
refundable.
IMPORTANT: If you
are considering returning any
qualifying item, do not wear
it. Any item that is scratched
or shows any other signs of wear
will not qualify for a refund.
We reserve the right to limit
quantities of returnable items.
To
Return Qualifying Items:
For your protection,
package the item carefully and
insure the package to full value.
Keep your mailing receipts until you
have received credit from us or in
case a claim must be filed. Address
returns from this store to:
Attn: Returns
Pomeroys
3946 Park Lane
Traverse City, Michigan 49686
Do
not include the word "jewelers
or jewelry" on the outside of your
package.
Damages:
All items are carefully
inspected prior to shipment. If
any item is received damaged,
you must report it to us
within 24 hours of delivery
by calling (231) 938-2582.
Our answering machine is on 24
hours a day for your
convenience. Since all orders
are shipped insured, you must
save all packing materials for
an inspection by the shipping
company.
~
Shipping Information ~
Shipping Time:
See individual
product pages or categories for the
approximate time it takes for an
item to ship from our store or
if you have a question. If we
encounter a delay in shipping your
order (if the item is out of stock
or has been discontinued), we will
immediately notify you via
email OR telephone and you
can then decide whether you wish to
wait or cancel the order.
Shipping Charges:
Please
visit this page....
Shipping Fees.
Damaged Deliveries:
All items
are carefully inspected prior to
shipment and carefully packed for
delivery. In the unlikely event an
item is received damaged or if there
is an error, you must report it to
us within 24 hours of delivery. Call
(231) 938-2582. Since all orders are
shipped insured, you must
save all packing materials for an
inspection by the shipping
company.
Failure to Deliver by a Promised
Date:
If we do not deliver by a
promised date and it is because of
an error on our part or one of our
manufacturer's, the remedy shall be
limited to the reimbursement of the
full purchase price of the item
ordered (upon our receipt of the
returned item if it has already
shipped to you). We will not be
liable for any expenses beyond
this. Note that when we indicate
that an item generally ships
in about so many days, this
is NOT a promised delivery date.
If delivery delay is due to the
shipping company such as FedEx, UPS,
US Postal Service, etc., we will not
be liable nor responsible for the
delay. It is the shipping company's
responsibility to deliver in the
time frames they advertise. Any
remedies shall be in accordance with
the shipping company's policies.
Note that all orders are shipped via
insured delivery in case of
loss/damage while in their control.
~
Pricing Information ~
Pricing:
Orders
must be placed through our website-
orders placed through cached browser
or cached search pages will NOT be
honored. Prices are subject to
change based on current gold and
silver market levels and
manufacturing costs. When
coupon codes are available, only one
couple may be used per purchase.
Privacy Policy:
We do not
sell or trade our customer's or
potential customer's information to
other businesses or individuals IP
addresses are recorded by the
shopping cart system and will be
used to trace fraudulent purchases.
Jurisdiction & Venue:
By
using this website, you agree that
any and all legal actions brought
against this online store, Pomeroy Jewelers, LLC and/or it's owners shall be
governed by the laws of the state of
Michigan, without regard to its
conflict of law rules or principles.
You also agree to settle all
disagreements or disputes arising
from orders placed through this
online store, Pomeroy Jewelers, LLC
and/or it's owners through the
appropriate federal or state court
exclusively in the counties of Grand
Traverse, Michigan or Kent,
Michigan, depending on the court
requirements. All rights to
contest this exclusive jurisdiction
and venue of such Courts are
waived.
Use of this site constitutes your
agreement to our online store
policies and terms of sale. If you
do not agree to our terms
and policies, do not use this site.
Prices are subject to change. We
reserve the right to correct any and
all errors and omissions. Store
policies and terms are subject to
change without notice. Many jewelry
images are enlarged to show detail-
refer to sizes provided. If
you have any questions, please
contact us! |
